Workday Support Services for Healthcare
In brief
InterScripts provides Workday support and managed services for health systems and public-sector organizations through a Workday Center of Excellence with 84+ Workday-certified consultants. Coverage spans HCM, Financial Management and Supply Chain Management: Tier 1 help desk, Tier 2 and 3 application support under contractual SLAs, semi-annual release testing, integrations, and legacy ERP sustainment with BytePad archival during a Workday transition.
- 84+ Workday-certified consultants, 264+ engineer bench
- R1 and R2 release regression testing
- Studio, EIB, CCB and Core Connector integrations
- HITRUST r2, SOC 2 Type II, ISO 27001:2022
What does Workday managed support cover after go-live?
Implementation ends; the tenant does not. Twice-yearly Workday releases, integration drift, new business process requests and a steady stream of user questions from HR, finance, procurement and supply chain teams all need an owner. InterScripts covers that work in three tiers, with certified analysts on break/fix, optimization, upgrade testing and integration under contractual response SLAs.
Help desk for Workday users
- Workday HCM and Financials questions handled by the healthcare help desk
- Login, access and guided self-service for repeat requests
- Coverage from business hours to 24x7x365, mixed by department or site
Application and integration support
- Break/fix, configuration sprints and optimization under contractual response SLAs
- Business process framework, security groups and approval routing changes
- Workday Studio, EIB, CCB and Core Connector upkeep to payers, banks, payroll providers and SaaS
Semi-annual updates and uplifts
- Workday R1 and R2 updates with regression test packs that run in hours, not weeks
- One shared change calendar with Epic quarterly upgrades
- Adoption analytics and Workday Learning content for HR, finance and procurement teams
Which Workday modules does the bench support?
The Workday-certified bench spans HCM Core, Financials, Supply Chain Management, Adaptive Planning and Prism Analytics, with Workday-native enablement for the HR managers, payroll leads, AP supervisors and procurement teams who live in Workday every day.
- HCM: core HR, talent, absence, time tracking
- Financial Management: accounting, procurement, grants
- Supply Chain Management for healthcare
- Payroll and Recruiting
- Adaptive Planning and Prism Analytics
- Integrations: Studio, EIB, CCB, Core Connectors
How is a legacy ERP supported during a Workday transition?
ERP transformation goes better when implementation and legacy retirement are planned together. While an internal team designs, configures, tests and deploys Workday, the outgoing system is still a critical operational platform that has to stay stable and supported. InterScripts takes on that sustainment, supports the Workday program, and archives the history that will not convert.
Keep the legacy ERP stable
Day-to-day operations for the outgoing system, including incident resolution, support tickets, troubleshooting, application maintenance, upgrades and patches, so the internal team can focus on the Workday build.
Support the Workday program
Data conversion, integration and testing support inside the Workday program, plus tenant cutover support with HCM, Financials and Payroll parallel runs from the OneSupport command center.
Archive what does not convert
Historical HR, finance, supply chain and workforce data is archived in BytePad so the legacy systems can be retired after go-live while audit requests and payroll inquiries are answered through AI Global Search.
Why support Workday and Epic from one bench?
Aligned change windows
Epic upgrade cycles and Workday releases are planned against one shared calendar, so a payroll close or a supply-chain cutover never collides with an Epic go-live.
Shared integration engineering
Where clinical and financial workflows meet, provider data, cost accounting and supply usage to the chart, the same team owns the integration surface, including HL7 and FHIR R4 via BIIG.
One compliance posture
HITRUST r2, SOC 2 Type II, ISO 27001:2022 and HIPAA controls apply uniformly across both practices, with no gap between a clinical vendor and an ERP vendor to reconcile at audit time.
What service levels and delivery model apply?
Workday managed support runs on the same operating model as InterScripts managed IT services: ITIL-aligned incident, change and problem management, a 24x7 NOC, and standard SLAs that target 99.9% platform availability with P1 response within 15 minutes and P2 within 60 minutes, reported continuously on mean time to acknowledge and mean time to resolve. Delivery follows the sun across Chantilly, Virginia (U.S. business hours), Medellín, Colombia (EST-aligned, bilingual English / Spanish) and Hyderabad, India (overnight build-and-test scale) on one accountable bench.
Public-sector organizations can procure Workday services through the GSA Multiple Award Schedule (MAS) and active state BPAs in Utah, Michigan, Pennsylvania and Washington County. InterScripts is a Minority-Owned and DBE-certified business (CAGE 8YC07, UEI X5LBW3NEQDK7).
What do health systems ask about Workday support services?
What is included in InterScripts Workday support services for healthcare?
Ongoing managed support for Workday HCM, Financial Management and Supply Chain Management after go-live: Tier 2 and Tier 3 application support under contractual response SLAs, semi-annual release (R1 and R2) regression testing, integration upkeep across Workday Studio, EIB, CCB and Core Connectors, business process and security group changes, and Tier 1 help desk coverage for Workday HCM and Financials users.
Does InterScripts handle Workday semi-annual releases?
Yes. The Workday-certified bench manages Workday semi-annual updates (R1 and R2) and version uplifts with regression test packs that run in hours rather than weeks, alongside Epic quarterly upgrades on one shared change calendar so a payroll close or supply-chain cutover never collides with an Epic go-live.
Can InterScripts support our legacy ERP while we move to Workday?
Yes. At Akron Children’s, InterScripts manages day-to-day Infor Lawson operations, including incident resolution, support tickets, troubleshooting, application maintenance, upgrades and patches, while the internal ERP team delivers Workday. In parallel, BytePad is archiving more than 13 years of Infor CloudSuite, Lawson and UKG Kronos data so the legacy systems can be retired after go-live.
Can Workday and Epic be supported under one contract?
Yes. InterScripts runs Epic and Workday as two Centers of Excellence from one 264+ engineer bench, with 180+ Epic-credentialed analysts and 84+ Workday-certified consultants, under one master services agreement, one governance model and one compliance posture.
What SLAs and security controls apply to Workday managed support?
Standard managed-services SLAs target 99.9% platform availability with P1 response within 15 minutes and P2 within 60 minutes, with continuous reporting on mean time to acknowledge and mean time to resolve. All engagements operate under HITRUST r2, SOC 2 Type II, ISO 27001:2022, ISO 9001:2015 and CMMI Level 3 controls, with HIPAA Privacy and Security Rule alignment.
Can state and local agencies buy Workday support through a contract vehicle?
Yes. InterScripts delivers Workday ERP services to state and local government alongside BytePad archival and EMR work, and holds the GSA Multiple Award Schedule (MAS) plus active state BPAs in Utah, Michigan, Pennsylvania and Washington County. InterScripts is a Minority-Owned and DBE-certified business.
Where can you go deeper?
Both Centers of Excellence under one master agreement and one governance model.
Workday tenant deployment, build, training and go-live alongside Epic.
The operating model, SLAs and NOC behind Workday managed support.
Infor Lawson sustainment and BytePad archiving through a Workday transition.
Give your Workday tenant an owner.
Bring your module footprint, your integration inventory and your release calendar. We will map Tier 1 to Tier 3 coverage, release testing and, if you are mid-transition, the legacy sustainment and archival plan.
Workday is a trademark of Workday, Inc. Epic is a trademark of Epic Systems Corporation. InterScripts is an independent services provider and is not affiliated with or endorsed by Workday, Inc. or Epic Systems Corporation.