Healthcare · Government · Education · Enterprise
One operating model. Every platform. across
every industry.
A single managed-services operating model that runs the applications, infrastructure, security, devices, and helpdesk for health systems, state and local government, K–12 and higher education, and enterprise customers. EHR / ERP / SaaS support, 24×7 NOC and SOC, on-the-ground field services, MDM, and multilingual call-center support, all under contractual SLAs, all auditable to the framework that governs your sector.
P1 response
< 15 min SLA
Certified
HITRUST r2 · SOC 2
Numbers your clinicians or end users actually feel.
SLAs we put on paper, measured weekly, and reported every month, not vanity metrics.
First-Call Resolution
P1 Response SLA
TCO Reduction
NOC Coverage
What managed support actually changes.
Three groups of stakeholders feel the difference within the first 90 days.
Users stop waiting on tickets.
Whether it is a clinician in an Epic chart, a teacher in Canvas, or a procurement lead in Workday, our service desk answers in under 30 seconds and resolves 98% of issues on first call. People stay in their workflow, not on the phone.
CIOs stop firefighting infrastructure.
Aging servers, manual patching, audit panic, we replace it with a single operating model: 24×7 monitored, runbook-driven, ITIL-aligned, and audit-ready under HITRUST, SOC 2, FedRAMP, and FERPA controls. Your team gets the bandwidth back to ship strategy.
CFOs stop paying for over-capacity.
A hybrid onshore + nearshore + offshore model lowers total cost of ownership by 30% on average, without sacrificing response SLAs. Pay for the coverage you actually consume, not the headcount you inherited or the seasonal peak you only hit twice a year.
Built for the sectors that can't go down.
One operating model, tuned for the unique compliance, peak-load, and stakeholder profile of each sector we serve. Same SLAs. Same bench. Different runbooks per industry.
Healthcare
Health systems · Payers · Life sciences
EHR support, HIPAA-aligned helpdesk, ambient AI rollouts, and clinical-floor at-the-elbow. HITRUST r2 + SOC 2 II delivery posture.
Government
Federal · State · Local
GSA Schedule 70 contracts, CMMI Level 3 delivery, FedRAMP-aligned cloud ops, and 50-state field support for agencies and authorities.
Education
K–12 · Higher Ed · Districts
Student information systems, LMS support (Canvas, Blackboard, Moodle), 1:1 device fleets, classroom AV, and seasonal scale during enrollment surges.
Enterprise
Financial · Retail · Manufacturing
ERP support (Workday, SAP, Oracle), SaaS ops, security operations, distributed branch support, and contact-center augmentation under SOC 2 controls.
Five Delivery Towers.
One contract. Five delivery towers across applications, infrastructure, security, field/devices, and helpdesk. Engineered to be layered together, or consumed individually as you mature.
Application Support. EHRs, ERPs & 3rd-Party SaaS.
Tier 2/3 support for the platforms your business runs on: Epic, Cerner/Oracle Health, MEDITECH, Allscripts on the clinical side; Workday, SAP, Oracle ERP on the back-office side; Salesforce, ServiceNow, Microsoft 365, and a long tail of third-party SaaS. Certified analysts cover break/fix, optimization, upgrade testing, and integration, under contractual response SLAs.
Talk to deliveryInfrastructure & Cloud Operations.
Monitoring, patching, backup, and DR for on-prem datacenters, Azure, AWS, GCP, and hybrid environments. Our 24×7 NOC enforces ITIL change management, runs proactive capacity reviews, and ships monthly SLA, capacity, and audit reports, so executives know platform health before the board does. Same operating model whether you are a regional hospital, a state agency, or a 5,000-school district.
Talk to deliverySecurity Operations & Compliance.
A SIEM-fed SOC, vulnerability management, identity governance, endpoint detection & response, and continuous compliance evidence, mapped to HITRUST r2, SOC 2 Type II, HIPAA, FedRAMP, FERPA, CJIS, and PCI-DSS depending on which set of auditors you answer to. Artifacts on demand, not a six-week scramble.
Talk to deliveryOn-Ground Field Services & Device Management.
Boots-on-the-ground technicians across 50 states for hospital floors, school buildings, government facilities, and corporate branches. End-to-end device lifecycle: imaging, deployment, MDM (Intune, Workspace ONE, Jamf), break/fix, refresh cycles, secure decommissioning, and asset-tag-to-EOL audit trails. We handle the laptops, the COWs, the carts, the kiosks, the printers, the badges, and the iPads.
Talk to deliveryService Desk, Call Center & VIP Support.
Multilingual Level 1 / Level 2 support across phone, email, chat, portal, MS Teams, and Slack, integrated with ServiceNow, Jira Service Management, or Freshservice. Healthcare-tuned for clinical helpdesk, education-tuned for student/parent support, government-tuned for citizen-facing call centers. White-glove VIP support for executives, physicians, principals, and elected officials measured against CSAT, AHT, FCR, and abandonment every single week.
Talk to deliveryHow a ticket actually flows.
Five stages, one runbook-driven pipeline. The same path whether the request is a clinician password reset or a P1 EHR outage at 3 a.m.
Stage 01
Intake
Omni-channel capture
Phone, email, portal, chat, and integrated EHR alerts converge into ServiceNow / JSM with auto-classification.
Stage 02
Triage
Severity & routing
AI-assisted triage applies P1–P4 severity, runbook lookup, and routes to the right pod within seconds.
Stage 03
Resolution
Certified engineers
Epic-credentialed, ITIL, and CHIME-trained engineers execute against playbooks with full audit trail.
Stage 04
Continuous Improvement
Root cause & uplift
Weekly RCA cadence, problem records, and automation backlog feed measurable SLA and FCR uplift.
Stage 05
24×7 NOC
Always-on watch
Follow-the-sun NOC monitors infrastructure, apps, and security telemetry 365 days a year.
Integrated with ServiceNow · Jira Service Management · Microsoft Teams
Our Certifications
InterScripts maintains the highest certification levels and regulatory standards to ensure safety, security, and compliance for every client.
“We moved off a fragmented vendor model to InterScripts a year ago. P1 response went from 90 minutes to under fifteen, first-call resolution sits at 98%, and our team spends Mondays talking about strategy, not last week’s incidents. The audit binder writes itself now.”
CIO, Regional Health System
Multi-site, 6 hospitals, 14k employees
Ready to stop firefighting your IT? Let’s talk.
Bring us a single application, an entire tower, or your whole environment. We’ll scope a 90-day stabilization plan and show you the SLA, FCR, and TCO targets in writing before you sign anything.