MyChart and Epic support · Verified October 2026

InterScripts vs MTS (Med Tech Solutions) and Stoltenberg: MyChart and Epic Support Compared

The short answer: Med Tech Solutions, which now includes Stoltenberg Consulting, is a health IT managed services provider serving acute and ambulatory care, with a MyChart service desk, Epic services, and a wide portfolio that includes revenue cycle, cloud, and cybersecurity. InterScripts focuses on Epic and Workday, with 24x7 U.S.-based MyChart support, an optional conversational AI tier, and the BytePad archival platform.

About Med Tech Solutions (MTS) and Stoltenberg

Med Tech Solutions (MTS) describes itself as a health IT managed services provider (MSP). Its website lists an address in Valencia, California, and serves acute care organizations (hospitals and health systems) and ambulatory care organizations (physician practices, medical groups, FQHCs, tribal health, and rural health). A May 6, 2026 MTS release states that MTS supports thousands of healthcare organizations nationwide and announced its acquisition of Avarion. As of October 2026, the Stoltenberg Consulting website states that Stoltenberg is now part of the MTS family of brands, its homepage banner reads "Stoltenberg Consulting Is Now Med Tech Solutions," and its Epic MyChart Support page redirects to the MTS MyChart support page. Stoltenberg references its inception in 1995 and cites "3x Best in KLAS Tier 1+ Help Desk" and "3x Best in KLAS FlexSourcing Program" without stating award years.

MTS lists EHR services for athenahealth, Epic, eClinicalWorks, Veradigm, Oracle Cerner, MEDITECH, and NextGen; managed services including an Acute Care EHR Service Desk, Legacy EHR Support, a MyChart Service Desk, and FlexSourcing EHR staffing; revenue cycle management; EHR downtime and archive software; cloud services; cybersecurity and compliance services; and data integration. Its Epic page cites "3x Best in KLAS Tier 1+ Epic Service Desk Support" without stating award years.

Based on Med Tech Solutions (MTS) and Stoltenberg’s public website as of October 2026. See sources below.

Side-by-side capabilities

The InterScripts column uses only facts published on interscripts.com. The Med Tech Solutions (MTS) and Stoltenberg column uses only facts published on its own website as of October 2026. “Not published” means we could not verify the detail publicly; it does not mean the capability is absent.

Capability	InterScripts	Med Tech Solutions (MTS) and Stoltenberg
Company profile	Healthcare and government IT company founded in 2017, headquartered in Chantilly, Virginia, with delivery centers in Medellín, Colombia, and Hyderabad, India	Health IT managed services provider serving acute and ambulatory care; Valencia, California address listed
MyChart patient support	24x7 U.S.-based Epic MyChart patient support, 365 days a year, plus patient activation support	Tier 1+ Epic MyChart help desk with daily customized MyChart support for patient, provider, and staff end users
Coverage hours	24x7, 365 days a year	24/7 virtual elbow-to-elbow training for patients and support staff; Epic service desk coverage "available 24/7, 365 days a year"
Support tiers	Tier 0 AI self-service, Tier 1 U.S.-based MyChart service desk, Tier 1.5 / 2 MyChart specialists, Tier 3 routed to the client team with root cause documented	Tier 1+ with the ability to flex into Tier 2 and 3 support coverage
Staff location	U.S.-based MyChart analysts and U.S.-based PHI handling	"A guarantee of only U.S.-based resources"
Patient channels	Phone and voice AI, MyChart web chat, SMS and messaging, mobile app, in-browser calling, email and portal messages	Self-service ticket portal support and virtual training; other channels not published
Conversational AI for patients	MyChart Assist: agentic, conversational AI by voice or chat that verifies patients against Epic, fixes portal access, and books appointments; optional and phased, live only with written client approval	Not published
Service levels	Contractual service levels with up to 10% of monthly fees at risk; commitments include average speed of answer of 45 seconds or less and first-contact resolution of 85% or more	First-call resolution and satisfaction SLAs referenced; specific targets not published
Epic expertise	Epic Center of Excellence with 180+ Epic-credentialed professionals; Hyperdrive migrations and go-live cutovers; MyChart activation and optimization; Clinical Service Desk 24x7 Tier 1 to 3; Resolute HB/PB, Beaker, Beacon, Cupid, Stork, OpTime, Willow, Radiant; Bridges integrations	Epic-certified subject matter experts averaging 10 years of direct experience; Epic-credentialed trainers; go-live support and a Go-Live Call Command Center; clinical and revenue cycle optimization
Independent recognition	KLAS Emerging Company Spotlight for BytePad, February 2026 (**emerging data per KLAS methodology)	"3x Best in KLAS Tier 1+ Epic Service Desk Support" cited on its Epic page; year not stated
Legacy data archiving	BytePad archival platform, listed in Epic Connection Hub (Legacy EHR Archive); reviewed in the KLAS Emerging Company Spotlight, February 2026 (**emerging data per KLAS methodology)	EHR Downtime and Archive Solutions, including EHR legacy archiving and live archiving
Wider portfolio	Workday Center of Excellence: HCM, Financial Management, Supply Chain Management, integrations (EIB, Studio, Core Connectors), deployment, optimization, and managed support; managed services; staff augmentation	Revenue cycle management, cloud hosting, cybersecurity and compliance services, data integration, IT managed services for ambulatory care
Security certifications	HITRUST r2, SOC 2 Type II, ISO 27001:2022, ISO 9001:2015, and CMMI Level 3	Not published on the pages reviewed

When InterScripts is a fit

You want an optional, governed conversational AI tier for MyChart patients, backed by U.S.-based analysts who receive the full transcript and verified context.
You want published, contractual MyChart service levels with fees at risk.
You run Epic and Workday and want both supported by one bench and one governance model.
You want an archival platform listed in Epic Connection Hub and reviewed by KLAS for retiring legacy systems.

When Med Tech Solutions (MTS) and Stoltenberg may be a fit

You need one managed services provider across both acute and ambulatory settings, including physician practices, FQHCs, tribal, and rural health.
You run a mix of EHRs such as athenahealth, eClinicalWorks, MEDITECH, Oracle Cerner, Veradigm, or NextGen alongside Epic.
You want revenue cycle management, cloud hosting, and cybersecurity services from the same provider as your service desk.
You place weight on the Best in KLAS recognition MTS cites for its Tier 1+ Epic service desk.

Frequently asked questions

What is Med Tech Solutions (MTS)?

Med Tech Solutions describes itself as a health IT managed services provider serving acute and ambulatory care. Its website lists EHR services, managed services including a MyChart Service Desk, revenue cycle management, archive software, cloud, cybersecurity, and data integration.

Does MTS provide MyChart patient support?

Yes. MTS describes a Tier 1+ Epic MyChart help desk with daily customized MyChart support for patient, provider, and staff end users, the ability to flex into Tier 2 and 3, and a guarantee of only U.S.-based resources.

How is InterScripts MyChart support different from MTS?

InterScripts publishes an optional conversational AI tier (MyChart Assist) in 300+ languages, contractual service levels with up to 10% of monthly fees at risk, and a six to eight week transition plan. MTS does not publish AI, language, or SLA target details on the pages reviewed, and offers a wider multi-EHR and revenue cycle portfolio.

Are Stoltenberg Consulting and MTS the same company?

As of October 2026, the Stoltenberg Consulting website states that Stoltenberg is now part of the Med Tech Solutions family of brands, and Stoltenberg MyChart and Epic pages redirect to MTS pages.

Do both firms offer legacy data archiving?

Yes. MTS lists EHR downtime and archive solutions, including legacy and live archiving. InterScripts offers BytePad, which is listed in Epic Connection Hub under Legacy EHR Archive and was reviewed in the KLAS Emerging Company Spotlight in February 2026.

Sources & references

Med Tech Solutions (MTS) and Stoltenberg sources, accessed October 2026:

InterScripts sources:

BytePad was reviewed in the KLAS Research Emerging Company Spotlight (February 2026); interviewed customers reported 100%** Would Buy Again and an A+** Likely to Recommend rating (**emerging data per KLAS methodology). BytePad is listed in Epic Connection Hub; Epic does not endorse or certify listed products. Epic and MyChart are registered trademarks of Epic Systems Corporation. InterScripts is an independent services provider and is not affiliated with or endorsed by Epic Systems Corporation or Workday, Inc. Workday is a trademark of Workday, Inc.

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Disclaimer

Trademarks. Med Tech Solutions (MTS) and Stoltenberg and its product names are trademarks of their respective owners and are used for identification and comparison purposes only under nominative fair use principles. Reference does not imply endorsement, sponsorship, or affiliation with InterScripts. Information accuracy. This comparison is based on publicly available sources, vendor marketing, independent analyst reports (KLAS, Gartner), and InterScripts’ own evaluation as of the publication date. Specifications may change without notice; verify with each vendor directly before procurement. The content is informational only and is not legal, financial, or procurement advice. KLAS® is a registered trademark of KLAS Enterprises, LLC. Full methodology and attribution at the KLAS Spotlight page. See our Terms of Use for additional disclaimers.