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Mission IT · Cleared Bench · 24×7 Coverage

Mission IT, built to run.

Five capabilities, one delivery model. We modernize, secure, operate, and support the systems agencies and warfighters depend on, without re-bidding the bench every time scope shifts.

Cyber & Zero TrustCloudIT OperationsNetworkService Desk
Mission IT Console · Live
24×7 NOC
99.95%
Avail.
< 12m
MTTA
4.8/5
CSAT
0
P1 Open
Five Capability LanesBuild · Run · Secure
CYBERCLOUDOPSNETDESK
LIVE
Tier-2 ticket resolved · 6m 24sCloud workload migrated · region 3ZTA policy push · 412 endpointsNOC alert cleared · circuit BCSAT recorded · 5/5Patch wave applied · 1,284 nodes
In brief

Mission IT at InterScripts combines five federal capabilities in one delivery model: cybersecurity and Zero Trust, cloud modernization, IT operations, network and infrastructure, and service desk. One cleared bench modernizes, secures, operates and supports agency systems under NIST 800-53, RMF and Zero Trust, through GSA MAS and State BPAs. InterScripts is Minority-Owned and DBE-certified.

Value on the Table

Why agencies pick InterScripts

Experience from demanding healthcare and enterprise IT environments, translated into a federal delivery model that is cleared, audited, and ready on day one.

20+ yrs
Enterprise IT & EHR experience
Cleared
Public Trust → Secret-eligible bench
CMMI / ISO
Process-mature delivery
GSA + BPA
Federal & State contract vehicles

Modernize. Secure. Operate. Support.

One bench, five lanes. Agencies can pull the capability they need, blend lanes, or hand us the whole run-state.

SECURELane 01

Cybersecurity & Zero Trust

NIST SP 800-53, DoD RMF, and ZTA-aligned controls. Continuous monitoring, threat hunting, ATO preparation, and CDM-aligned posture management for sensitive workloads.

  • NIST 800-53 / RMF / ZTA
  • ATO acceleration & continuous ATO
  • SOC support · SIEM/SOAR · MDR
  • CDM, ICAM, and policy enforcement
Explore Cybersecurity & Zero Trust
MODERNIZELane 02

Cloud Modernization

Azure Government, AWS GovCloud, and hybrid environments. Legacy decommissioning, container-first replatforming, and FinOps for federal mission systems.

  • Azure Gov · AWS GovCloud · Hybrid
  • Containers · Kubernetes · IaC
  • Legacy app refactor & rationalization
  • Cloud FinOps & cost optimization
Explore Cloud Modernization
OPERATELane 03

IT Operations & Sustainment

O&M for clinical, financial, and mission systems. Tier 2/3 support, ITIL v4 change management, and 24×7 NOC coverage on a classified-eligible bench.

  • ITIL v4 process · ServiceNow
  • 24×7 NOC · monitoring & runbook
  • Patch, vuln, and config management
  • Disaster recovery & continuity
Explore IT Operations & Sustainment
CONNECTLane 04

Network & Infrastructure

Network engineering, SD-WAN, identity, and on-prem-to-cloud transit. CDM-aligned visibility, segmentation, and resilience for distributed agency networks.

  • SD-WAN · routing · firewall
  • Segmentation & micro-segmentation
  • ICAM · PIV/CAC · MFA
  • Data center · LAN/WAN · wireless
Explore Network & Infrastructure
SUPPORTLane 05

Service Desk & Call Centers

Multilingual Tier-1/2 service desk and contact-center operations, omnichannel, ITIL-aligned, and surge-capable for citizen-facing and internal-user missions.

  • Omnichannel · voice/chat/email
  • 5+ languages · CSAT 4.8 / 5
  • Section 508 / accessibility-first
  • Knowledge base + AI-assist deflection
Explore Service Desk & Call Centers

Three phases. One bench. Zero hand-offs.

01
Weeks 0–4

Assess

Inventory environment, surface risk, map ATO posture, baseline costs and SLAs. Output: roadmap with cleared estimates.

02
Months 1–6

Modernize

Migrate, refactor, harden. Zero-trust overlays, container-first replatforming, legacy decommission, observability stood up.

03
Continuous

Operate

24×7 NOC, Tier-1 to Tier-3 support, continuous ATO, FinOps, and patch/vulnerability rhythm. SLA-backed, audit-clean.

What changes for the mission owner

Ready to deploy outcomes, measurable, contract-aligned, and proven inside enterprise healthcare environments.

99.95%
Availability SLA

Run-state systems backed by monitored SLOs, runbooks, and a cleared on-call rotation.

< 12 min
Mean Time to Acknowledge

NOC + SOC operating as a single console, alert to owner inside the SLA.

4.8 / 5
End-User CSAT

Multilingual Tier-1, accessibility-first knowledge base, AI-assisted deflection.

30%+
Legacy Cost Reduction

Replatform, retire, and rationalize. FinOps applied month one.

Independently Attested. Federally Mappable.

The same SOC 2 Type II, HITRUST r2, ISO 9001 / 27001:2022, CMMI Level 3, and GSA MAS posture that satisfies commercial healthcare, extended with NIST 800-53, CMMC Level 2, DoD RMF, and Zero Trust controls for federal deployment.

GSA Schedule MAS
ISO 9001:2015
CMMI Level 3
ISO 27001:2022
SOC 2 Type II
HITRUST r2

Plug us into the lane that hurts most.

We can stand up a Tier-2 desk inside 30 days, a cloud landing zone inside 90, and a continuous-ATO posture inside the same fiscal year.

Questions and answers

What do agencies ask about mission IT?

What is the InterScripts Mission IT & Cyber capability?

Consolidated federal IT modernization on one cleared bench: cybersecurity (NIST SP 800-53, RMF, FedRAMP-aligned), cloud modernization (Azure Government, AWS GovCloud), IT operations and sustainment (Tier 2/3, 24×7 NOC), network engineering (CDM, ICAM, SD-WAN), and service desk operations.

Is InterScripts on GSA Schedule and state BPAs?

Yes. InterScripts holds GSA Multiple Award Schedule (MAS) and active state BPAs in Utah, Michigan, Pennsylvania, and Washington County.

Does the federal practice support Zero Trust Architecture?

Yes. Zero Trust is the operating reference, identity (ICAM with PIV/CAC), device (compliance attestation), network (segmentation, micro-perimeter), application (least privilege, JIT), data (classification, DLP), and visibility (CDM-aligned telemetry, SIEM, SOAR). Aligned to NIST SP 800-207 and DoD Zero Trust Reference Architecture.

What clearances does the bench hold?

A federal-cleared bench operates from the Chantilly HQ. Specific clearances range from public-trust to TS/SCI as required by program, and additional clearance levels are validated under NDA.