IT Operations & Sustainment. Mission uptime, owned.
Tier 2/3 application sustainment, 24×7 NOC coverage, ITIL-aligned change management, and the engineering bench that turns a recurring incident into a permanent fix. Clearance-eligible staff, ITIL v4 framework, and a QBR cadence that the COR can take to the assessor.
24×7
NOC coverage
99.9%
SLA achieved
ITIL v4
Aligned framework
<15m
P1 page-to-response
InterScripts provides federal IT operations and sustainment (O&M): Tier 2/3 application support, 24×7 NOC coverage and ITIL-aligned change management, with an engineering bench that turns recurring incidents into permanent fixes. Staff are clearance-eligible, and reporting follows a QBR cadence the COR can take to the assessor. InterScripts is a Minority-Owned, DBE-certified company.
Services
IT operations and sustainment services
Steady-state operations for the systems the mission depends on.
Tier 2 and Tier 3 application support, configuration management, and release governance, delivered on a clearance-eligible bench with explicit handoff to engineering when a fix becomes a feature.
- Tier 2/3 application and platform support across clinical, financial, and mission systems
- Change Advisory Board (CAB) facilitation and release governance
- Configuration management database (CMDB) hygiene and ownership
- On-call rotations, paging, and post-incident review cadence
24×7 NOC coverage that catches the issue before the CO does.
Network operations center with multi-tier escalation, synthetic monitoring, and SLO-driven alerting. Telemetry feeds a CDM-aligned dashboard so leadership sees the same picture as the on-call engineer.
- 24×7 NOC with multi-tier escalation playbooks
- Synthetic and real-user monitoring across critical paths
- SLO-driven alerting, pages where action is required, dashboards where context is required
- CDM-aligned posture telemetry to leadership and AO
Continuous improvement with metrics the COR can defend.
Quarterly business reviews with the COR/PM that surface SLA performance, ticket velocity, mean time to resolve, and the work that moved from incident to engineering. Improvement targets are negotiated, measured, and reported.
- Quarterly business reviews with COR / PM stakeholders
- SLA, MTTR, FCR, and ticket-velocity dashboards
- Workforce planning: certifications, succession, surge capacity
- Engineering backlog grooming, what should leave operations
Operations Posture
Certifications & Framework Alignment
InterScripts maintains the highest certification levels and regulatory standards to ensure safety, security, and compliance for every client.
Part of Mission IT
Related Mission IT capabilities
What do agencies ask about IT operations and sustainment?
What does InterScripts federal IT Operations cover?
Tier 2 / Tier 3 application support, ITIL-aligned change / incident / problem management, 24×7 NOC operations, configuration management database (CMDB) ownership, on-call rotations, and post-incident review cadence on a clearance-eligible bench.
Does InterScripts run a Change Advisory Board (CAB)?
Yes. CAB facilitation, release governance, and standard / normal / emergency change handling are part of the operating model, with explicit handoff to engineering when a fix needs to become a feature.
How is on-call coverage structured?
Follow-the-sun coverage across Chantilly, Medellín, and Hyderabad. SLO-driven alerting routes pages where action is required, while telemetry feeds dashboards where context is required. CDM-aligned posture data flows up to the AO.
What ITSM tools does InterScripts operate in?
ServiceNow ITSM and HRSD, BMC Helix, Cherwell, and ConnectWise, plus federal-specific platforms used by VA, DHA, and federal civilian customers. Runbooks document escalation, change windows, and reporting cadences.