IT Operations & Sustainment. Mission uptime, owned.

Steady-state operations for the systems the mission depends on.

Tier 2 and Tier 3 application support, configuration management, and release governance, delivered on a clearance-eligible bench with explicit handoff to engineering when a fix becomes a feature.

• Tier 2/3 application and platform support across clinical, financial, and mission systems
• Change Advisory Board (CAB) facilitation and release governance
• Configuration management database (CMDB) hygiene and ownership
• On-call rotations, paging, and post-incident review cadence

24×7 NOC coverage that catches the issue before the CO does.

Network operations center with multi-tier escalation, synthetic monitoring, and SLO-driven alerting. Telemetry feeds a CDM-aligned dashboard so leadership sees the same picture as the on-call engineer.

• 24×7 NOC with multi-tier escalation playbooks
• Synthetic and real-user monitoring across critical paths
• SLO-driven alerting, pages where action is required, dashboards where context is required
• CDM-aligned posture telemetry to leadership and AO

Continuous improvement with metrics the COR can defend.

Quarterly business reviews with the COR/PM that surface SLA performance, ticket velocity, mean time to resolve, and the work that moved from incident to engineering. Improvement targets are negotiated, measured, and reported.

• Quarterly business reviews with COR / PM stakeholders
• SLA, MTTR, FCR, and ticket-velocity dashboards
• Workforce planning: certifications, succession, surge capacity
• Engineering backlog grooming, what should leave operations