Department of Veterans Affairs · OIT · VHA · VBA
Healthcare-deep. Federally hardened. Veteran-centered.
InterScripts is a healthcare-focused, DBE-certified company delivering outcome-driven IT solutions aligned to the Department of Veterans Affairs, including the Office of Information & Technology (OIT), Veterans Health Administration (VHA), and Veterans Benefits Administration (VBA).
We specialize in deployment, integration, sustainment, and end-user enablement across complex, globally distributed healthcare environments, applying proven commercial best practices to help VA modernize on schedule, on budget, and without disrupting Veteran care.
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Commercial Tier Distribution · ITIL Routing
HIS migrations executed
Tier 1–3 service desk
Commercial IDN deployments
Process maturity
InterScripts supports the Department of Veterans Affairs, including OIT, VHA and VBA, as a healthcare-focused, DBE-certified, Minority-Owned company. The work covers deployment, integration, sustainment and end-user enablement: Oracle Health (Cerner) expertise, Tier 1–3 service desk, HL7/FHIR interoperability and VistA archival through BytePad, delivered without disrupting Veteran care.
The IDN-tested bench. Ready for the Veteran mission.
Five major IDNs trust us with their commercial healthcare IT. The same bench, the same Oracle Health and ITSM playbooks, and the same long-renewal track record, ready to deploy for VA.
Five IDN partners. Five states. Pediatric, academic, regional.
The commercial bench VA can deploy, same engineers, same playbooks, same long-renewal patterns.
Oracle Health, Epic, Workday, implement, migrate, optimize.
Commercial EHRM & ERP expertise directly transferable to VA's Oracle Health rollout through 2031.
Tier 1–3 patient and clinician support, sized to fill VA's workforce gap.
The 24×7 commercial service desk operation we run for IDNs. ITIL routing, Tier-1 automation, engineering escalation.
The IDNs that trust us. The Veteran-care mission they prepared us for.
Decentralized care. Centralized IT. Understood.
InterScripts is purpose-built to meet the specific demands of the VA mission, the workforce gaps, the modernization tempo, the interoperability friction, and the Veteran-experience bar.
Large, decentralized healthcare system (VHA) operating with centralized IT delivery (OIT)
Active modernization initiatives. Oracle Health EHRM, digital transformation, and Veteran-experience priorities
Data fragmentation and interoperability challenges across VA, DoD, and community care providers
Workforce shortages driving heavy demand for service desk, integration, and automation talent
Strong agency push for AI, RPA, and analytics-driven efficiency across claims, clinical, and operational workflows
Eight capability domains. One Veteran-ready bench.
Enterprise IT Operations & Infrastructure
O&M, cloud, network, and configuration management for VA enterprise systems.
- IT Operations & Maintenance (O&M)
- Cloud Infrastructure (AWS, Azure, GovCloud)
- Data Center & Infrastructure Management
- Network Operations Center (NOC)
- Patch Management & System Administration
- IT Asset & Configuration Management (CMDB)
Oracle Health (EHRM) & Health IT
Cerner implementation, integration, migration, and optimization for VA EHRM.
- Oracle Health (Cerner) Implementation & Support
- Clinical Systems Integration
- EHR Data Migration & Validation
- Workflow Optimization & Decision Support
- Patient Safety & System Performance
- Service Delivery & Program Management
Application Support & Sustainment (Tier 1 / 2 / 3)
A 24×7 service desk that owns the ticket, the gap VA needs filled.
- Tier 1–3 Support & 24×7 Service (Help) Desk
- ITIL Incident, Problem & Change Management
- Remote & On-Site Field Support
- Desktop & Device Lifecycle Management
- White Glove (VIP) / Executive Support
- Knowledge Management & Self-Service
Data Integration & Interoperability
HL7, FHIR, API, and middleware integration across VA, DoD, and community care.
- HL7 / FHIR Integration
- API & Middleware Integration
- VA–DoD & Community Care Data Exchange
- Health Information Exchange (HIE)
- Interoperability Architecture
Data, Analytics & AI
Lakehouse, MDM, advanced analytics, and AI/ML/RPA across the VA enterprise.
- Data Integration, ETL & Data Platforms
- Data Warehousing & Data Lakes
- Master Data Management (MDM)
- Advanced Analytics & Reporting
- AI / ML, Predictive Analytics & RPA
- Data Governance & Quality
Digital Transformation & Workforce Support
Modernization, low-code, mobile, and workforce augmentation, filling VA's critical talent gaps.
- Application Development & Modernization
- API Development & Low-Code Platforms
- Mobile & Veteran Experience Solutions
- Claims & Benefits System Modernization
- IT Staffing & Workforce Augmentation
Data Governance, Security & Compliance
Zero Trust, RBAC/ABAC, and compliance-built playbooks aligned to VA security expectations.
- Zero Trust architecture
- RBAC / ABAC access control frameworks
- Data cataloging, lineage & metadata
- HIPAA, FedRAMP, NIST RMF compliance
Automation & DataOps
CI/CD, IaC, automated pipelines, and observability across the VA data and platform pipeline.
- Automated pipelines (ingest, validate, transform)
- CI / CD and DevSecOps practices
- Infrastructure as Code (Terraform, ARM)
- Data quality monitoring and observability
Nine reasons VA brings us in.
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Healthcare Domain Expertise
Large hospital systems, clinical workflows, enterprise scale.
02
Oracle Health (Cerner) Expertise
CCL development, data-model fluency, and deployment experience.
03
Service Desk & ITSM
Proven Tier 1–3 / ITSM capabilities, addressing VA's most critical workforce gap.
04
Interoperability & Integration
HL7, FHIR, APIs, Rhapsody, multi-system integration at federal scale.
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Large-Scale Data Migration
300+ HIS systems migrated with full data integrity and continuity.
06
Outcome-Based Delivery
KPI / SLA-driven performance aligned to VA mission outcomes.
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AI & Automation Efficiency
Automation-driven gains across service desk, claims, and operations.
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Agile · SAFe · DevSecOps
Delivery methodology aligned with VA's modernization approach.
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Security & Certifications
HITRUST r2, ISO, SOC 2, CMMI Level 3, independently attested.
Related reading
VA modernization resources
Commercial outcomes. Federal application.
The benchmarks below are commercial, from the IDN partners that run on our bench today. We're ready to deploy the same KPIs, playbooks, and workforce into VA's Veteran-experience, EHRM, and service-desk mission.
COMMERCIAL
CSAT · IDN BENCHMARK
FIRST
CONTACT FIX
TIER-1
AUTOMATED
HIS
MIGRATIONS DELIVERED
Enhance Veteran Experience
Ready to deploy reliable, user-focused IT services that directly improve digital and clinical experience for Veterans across all VA touchpoints.
Accelerate EHRM & IT Modernization
Commercial Oracle Health (Cerner) deployment expertise ready to support VA EHR modernization through 2031, with minimal disruption and clinical continuity.
Improve Interoperability
Bridge data gaps across VA, DoD, and community-care providers through HL7 / FHIR integration, the same patterns we run for IDN partners today.
Reduce Operational Burden
Automation, AI, and service-desk efficiency proven commercially, ready to reduce manual workload and free VA clinical staff for Veteran care.
Strengthen Data-Driven Decisions
Advanced analytics, predictive modeling, and real-time insights, built for commercial IDNs, ready to support VA leadership on resources and outcomes.
Ensure Secure, Compliant Operations
Federal-grade security posture aligned to Zero Trust, RMF, HIPAA, and CISA controls, across every deliverable, every contract.
Fill Critical Workforce Gaps
Service desk, integration experts, data engineers, cybersecurity analysts, DevOps, the bench VA can deploy where it needs them most.
Independently Attested. Federally Mappable.
HITRUST r2 · SOC 2 Type II · HIPAA & HITECH · NIST and RMF Compliant · ISO 9001:2015 · ISO 27001:2022 · CMMI Level 3 · SAFe Agile Framework · DBE Certified.
What do VA programs ask InterScripts?
How does InterScripts support the Department of Veterans Affairs?
InterScripts supports VA OIT, VHA, and VBA missions with Tier 1–3 enterprise service desk operations, Oracle Health (Cerner) expertise for the VA EHRM program, AI / automation that targets the highest-effort workflows, HL7 / FHIR interoperability, and a federal-cleared bench operating under HITRUST r2 and SOC 2 Type II controls.
What is the VA EHRM program?
The Department of Veterans Affairs Electronic Health Record Modernization (VA EHRM) program is replacing the VistA legacy EHR with Oracle Health (Cerner) Millennium across VHA facilities. InterScripts brings the Oracle Health credentials, the data-migration playbook (300+ HIS migrations), and the service-desk capability needed for sustainment.
Can InterScripts archive legacy VistA data?
Yes. BytePad for Government archives VistA and ancillary clinical / financial / operational data with FOIA, chain-of-custody, and Veteran-record retrieval workflows. Runs in Azure Government or AWS GovCloud with NIST SP 800-53 / CMMC L2 / DoD RMF alignment.
Does InterScripts provide Veteran-facing call-center services?
Yes. The federal helpdesk and call-center practice supports Veteran-facing operations with PHI-aware screen-pop, consent capture, compliant call recording, trauma-informed training, and CSAT / FCR / abandonment metrics reported to the COR.
Is InterScripts an SDVOSB?
No. InterScripts is a Minority-Owned, DBE-certified federal contractor (CAGE 8YC07, DUNS 014379990, UEI X5LBW3NEQDK7), positioned for direct task-order awards under GSA Schedule (MAS) and VA contract vehicles.