Support-desk
Support-desk

InterScripts offers a solution to these challenges with our turnkey support model. By providing a team of Support Desk experts knowledgeable about healthcare applications and technologies, they aim to offer flexible, scalable, and cost-effective support. This approach can alleviate the strain on internal support staff, allowing them to focus on more complex troubleshooting and technical tasks rather than spending a significant amount of time helping users navigate applications and basic technical issues.

SUPPORT WITH INTERSCRIPTS

  • orange-bullet24/7 Support
  • orange-bulletTier 1 and Tier 2 Support
  • orange-bulletCertified Experts
  • orange-bulletIncident Tracking
  • orange-bulletCustomized Dashboards and Reports
  • orange-bulletData Analytics
  • orange-bulletScreen Share Capabilities
  • orange-bulletIntegration to most CRM’s
  • orange-bullet95% Resolution on First Call
  • orange-bulletProcess and Technology Efficiencies
support

SERVICE DESK

  • support
    Integrations
  • support
    Cost Saving
  • support
    End User Satisfaction
  • support
    Automation
  • support
    Experience
  • support
    Scalability
why-interscripts

WHY INTERSCRIPTS?

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24/7 availability and scalable to accommodate hospital acquisitions or expand efforts to 2nd Tier
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Low Turnover time getting the accurate information back to the user
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Allows strengthened customer service to your end users.
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Reduced turnover rate
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95% First Call resolution
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State of art technology used to enhance the user experience by incorporating features such as chatbots, screen sharing, video support, and gamification.

OVERALL SUCCESS

Overall, InterScripts’ turnkey support model is well-tailored to the unique challenges and requirements of the healthcare sector, helping organizations maintain optimal functionality and accessibility of their critical applications and technologies. By allowing internal staff to focus on higher-level technical tasks, InterScripts will contribute to enhancing patient care and operational effectiveness.

overall-success