Support

Managed Services Solutions – Legacy Application Support

Supporting Legacy Application Continuity

As your organization moves forward with a next generation EMR, you are left attempting to “bridge-the-gap” for service and support of your legacy system. As an extension of your core team and systems InterScripts can provide your organization the ability to allow operations to continue as normal while your in-house team participates in training and implementation of your new EMR system. During this transformation we can provide resources to compliment your staff or a complete outsourced methodology.

We understand that when implementing a new system, budgets are put under a magnifying glass and in most cases we are able to reduce your budgets for your legacy system support with blended, onshore rates. We assign a dedicated Account Manager who utilizes proven methodologies to ensure quality services, which is our ultimate goal. Through our unique approach, qualified resources and attention to detail, we are poised with you and your organization to help you tacked the tough hurdle that healthcare IT imposes today. Let us help you construct the solutions to your most difficult HIT problems as we move together into the next generation of healthcare.

Legacy Support In Action

The InterScripts Legacy EHR Application Support team is available to support your legacy systems while your organization transitions to your new application. Whether located onsite or remotely, our team starts with a discovery phase documenting your organization’s processes, procedures and actions. Our team members will then methodically assume responsibility for system maintenance activities with your organization’s SMEs in an advisory capacity. Following EHR go-live, we work with clients to phase out our support and ensure a smooth operational ramp down of legacy services

We assess the state of the application(s) and infrastructure to be managed
With the customer, we decide on the scope, duration, and budget of the engagement.
We select professionals with respective qualifications.
We sign an SLA summarizing the conditions of cooperation between InterScripts and the customer.
We provide on-demand or ongoing services in line with the SLA.

Expertise

Our team bring some of the broadest skillsets in the industry. We have worked with many of the largest, most complex Healthcare EHR organizations across the country and understand the unique challenges healthcare systems face in getting the most out of their applications.