Services
Application Maintenance Services
Our mature and proven service delivery framework based on known issues, cookbooks and standard operating procedures enable us to provide predictable, low-risk, high-quality development and maintenance services. Our services include pro-active monitoring, root-cause analysis, preventative maintenance, service continuity and continuous improvement in the stability and availability of applications.
CONTACT
Contact Center
World-class call center specializing in inbound and outbound call center services and solutions. Our ability to be flexible and scalable is critical to our customers’ success. We work with you to provide the call center services and solutions that best fit your business model. Our inbound customer service and support solutions expand our customers’ brands after-hours, on weekends.
Support
Tiered Support
InterScripts provides outsourced technical support services. The levels include Tier-1, Tier-2 and Tier-3 support. The modes include inbound calls, email, chat & remote login. We manage helpdesk centrally to increase efficiency, availability and reduce maintenance cost.
BENEFITS
Application Maintenance Services Benefits
- We use automation to shorten workflows and provide constant improvements and enhancements through feedback.
- We align IT and business priorities by leveraging outcome based end- to-end SLA accountability
- We offer continuous support for constant improvements, transformation, and innovation
- Lower recurring cost of maintaining existing applications
Providing first, second, third line and on-call support. On-call support includes on-demand (24×7) support . We take complete ownership of the outsourced suite of applications as per the agreed scope and manage the support. This typically involves transition management, project management, proactive risk and scope change management, quality management, service level agreement (SLA) management etc.
Provides re-platforming services that help you move away from expensive, legacy platforms and decrease support & maintenance costs. We help you move away from legacy applications that are tightly coupled and hampering business agility. We cover all re-platforming scenarios that arise out of infrastructure optimization, infrastructure virtualization, datacenter consolidation, datacenter migration, cloud adoption, cloud migration.
Application Integration, Migration or Transformation – Replacing, migrating and integrating legacy or custom-made systems with COTS products.
Remote Infrastructure Management services provide effective end-to-end management and support of IT assets regardless of their location by proactive and predictive monitoring. 90 to 95 percent of infrastructure issues can be resolved remotely. InterScripts enable you to retain control of your IT assets. With our RIM offering, you won’t have to worry about staffing your own IT team
SERVICES
Business Services
Consulting Services
Integration Services
Certified Healthcare Staffing Needs
Application Maintenance and Support