IT Operations

IT Operations and Maintenance (O&M) Services

InterScripts IT Operations and Maintenance (O&M) Services are based on Information Technology Service Management (ITSM) methodologies and Information Technology Infrastructure Library (ITIL) standards. Combined with our Project Management Institute (PMI) based management processes established in ISO programs, this capability and experience provide superior managed IT services to our customers. InterScripts works with the government to keep its IT systems running smoothly by managing change, monitoring performance, and supporting users. Our highly trained IT professionals can easily shift between cutting-edge technology and legacy systems. In support of IT operations and maintenance, we offer the following services for our clients:

  • IT project management and leadership, administrative and executive support, and training.
  • Application and hardware support
  • Software maintenance and upgrades
  • Technology strategy, refreshes/modernization, and road mapping
  • IT support/IT helpdesks, including Tier 1, 2, 3, & 4 support
  • Data architecture, governance, development, management, and maintenance
  • Mobile device management and Bring Your Device (BYOD) services
  • Infrastructure support and Data center management
  • Network and system administration
  • Database administration
  • Email and file service management
  • Management of collaboration environments/tools
  • Virtualization services
  • Server and device management, PC provisioning
  • Telecommunications support, including Voice Over IP (VoIP) and wireless services
  • IT asset management and procurement
  • IT Change and Configuration Management
  • IT Continuity Of Operations (COOP)
  • Disaster recovery planning

Certifications

Certifications

InterScripts has achieved several International Organization for Standards (ISO) certifications for IT Service Management, demonstrating our capability to provide this key service to our government clients.

Committed to continuous improvement and closing the capability gap, InterScripts has achieved Level 3 of the CMMI Institute’s Capability Maturity Model Integration for Services.

  • Cost-efficient help desk support
  • Immediate accessibility to new software functionality through rapid technology insertion
  • Resolution to complex issues with minimal to no disruption of operations, service delivery, or functionality
  • Regular and transparent reporting:
    • Service level reports.
    • Maintenance reports.
    • Health check reports
    • Security assessment reports.
    • Incident reports with root cause analysis.