Azure Open AI and Chat GPT

Azure Open AI + GPT + ChatBot + CRM

As an advanced language model, ChatGPT can offer various ways to support health systems, patients, and hospitals. All tech companies have started doing various POCs to apply AI-based tools to help internal staff, marketing, providers, patients and increase customer satisfaction. Interscripts, Inc. has partnered with Microsoft to integrate GPT, ChatBot, cognitive search, and API Integrations with CRM to prototype models which can achieve operational and fiscal efficiencies.

To understand some of the used cases, we interviewed Health systems and GPT. Below are some of the scenarios which can benet from integrating GPT and AI into the workflow:

Health Education: ChatGPT can provide accurate and up-to-date information on various health topics, such as diseases, symptoms, treatments, and lifestyle changes. This can help patients and caregivers make informed decisions about their health and well-being.

Medication Education: ChatGPT+Bot can provide information about medication usage, dosages, potential side effects, and interactions with other medications or foods. For example, it can explain how to take antibiotics properly, including the importance of completing the full course of medication and potential side effects to watch out for. With EMR integration it can stay in line with the last visit.

Lifestyle Modification: ChatGPT+Bot can guide healthy lifestyle choices like nutrition, exercise, sleep, and stress management. For example, it can provide information on a heart-healthy diet, including the importance of a balanced diet, limiting sodium and saturated fat intake, and incorporating fruits and vegetables into meals.

Preventive Health Measures: Bots integrated with ChatGPT and AI services can provide information on preventive health measures, such as vaccinations, cancer screenings, and routine health check-ups. For example, it can explain the importance of regular mammograms for breast cancer screening, when to start and how often to get them, and what to expect during the screening process. With an ask question or scheduling button, patients can take appointments appropriately to address their risks.

Our Observation: The application of this technology can help patients and basic help and an option to schedule a virtual visit or a consultation. Integration with CRM can provide more data to marketing to proactively reach out to patients for more help based on their searches and chats and market their services.

Mental Health Support: ChatGPT can offer emotional support and provide resources for managing mental health conditions, such as anxiety, depression, and stress. It can also facilitate communication with mental health professionals and offer coping strategies and self-care tips.

Hospital Information & Navigation: ChatGPT can help patients and caregivers navigate hospital systems by providing information on hospital services, facilities, and procedures. It can also assist with appointment scheduling, hospital directions, and general inquiries, improving patient experience.

Health Promotion & Prevention: ChatGPT can provide information and guidance on preventive measures, such as vaccinations, healthy lifestyle choices, and disease prevention strategies. This can help promote health and wellness among patients and communities.

Helpdesk Support: ChatBot, help articles, AI tools, and GPT 4 can also bring down support costs by reducing the number of tickets handled by a live agent. It can provide clear instructions, links to documents, help with suggestions and ways to troubleshoot, etc.

Our Observation: This is just the beginning. Integrating AI-based tools, cognitive search with our databases, and finally adding a layer of GPT-enabled ChatBot can solve many issues, bring down the cost of the operation, increase customer satisfaction, and finally can generate new business as well. We are also finding much potential in integrating the entire program with CRM to enhance customer engagement, make data-driven decisions, and bring more efficiency to collaboration and communication with patients.

CIO Q: Can it help improve contact center efficiencies?

A: Yes, as it can provide basic troubleshooting, and with Azure services and AD integration, it can also help go over authentication and help change passwords, etc. Finally, decreasing human contact and save time and effort.

CMIO Q: How will it understand the present conditions?

A: The program can use various integration methods like FHIR, CDS hooks, etc., to read doctors’ notes saved in blob or structured databases and understand the present condition to get trained and answer based on the visit notes.

Marketing Q: How will I know the customer’s needs?

A: ChatBots can usually be integrated into CRM, and, based on certain alerts or all, can create cases or leave data for future analysis to plan targeted campaigns. Evidence based marketing is the future. Partner with us on a special project. info@interscripts.com